Senior Salesforce Business Analyst

4 days ago

Montreal, Quebec, Canada BRP Full time

**Job Overview**

We are seeking a highly skilled Senior Salesforce Business Analyst to join our team at BRP. As a key member of our organization, you will play a pivotal role in aligning Salesforce solutions with business objectives and ensuring seamless integration with existing systems.

**About the Role**

The successful candidate will be responsible for understanding business requirements, configuring and customizing the Salesforce platform, and ensuring data quality and integrity within the system. You will work closely with stakeholders, project managers, and developers to design, implement, and maintain Salesforce solutions that enhance business processes and drive efficiency.

**Responsibilities**

  • Requirements Gathering: Collaborate with business stakeholders to gather, document, and prioritize business requirements related to Salesforce functionality.
  • Solution Design: Analyze and translate business requirements into Salesforce solutions, including configuration, customization, and integration with other systems.
  • Configuration and Customization: Configure Salesforce objects, fields, workflows, process builder, validation rules, and custom development as needed to meet business requirements.
  • Data Management: Ensure data quality and integrity within Salesforce by defining data models, validation rules, and data import/export processes.
  • User Training: Provide training and support to end-users to ensure they can effectively use Salesforce features and functionalities.
  • Testing and Quality Assurance: Develop and execute test plans, including user acceptance testing, to ensure that Salesforce solutions are error-free and meet business requirements.
  • Documentation: Maintain detailed documentation of configurations, customizations, and processes within Salesforce.
  • Change Management: Manage and coordinate the rollout of new features and functionalities, including user adoption strategies.
  • Reporting and Analytics: Create reports and dashboards to provide insights into key performance indicators and assist in data-driven decision-making.
  • Support and Troubleshooting: Assist end-users with issues, identify and resolve problems, and work with Salesforce support as needed.

**What We Offer**

As a Senior Salesforce Business Analyst at BRP, you will enjoy a competitive salary of $110,000 - $140,000 per year, depending on experience. Our comprehensive benefits package includes annual bonus, generous paid time away, pension plan, collective saving opportunities, and industry-leading healthcare fully paid by BRP. You will also have access to flexible work schedule, summer schedule, holiday season shutdown, educational resources, and discounts on BRP products.

**Requirements**

  • Bachelor's degree in a relevant field (business, information technology, etc.).
  • Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified App Builder, are a plus.
  • 5+ years of proven experience in Salesforce configuration, customization, and administration.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Knowledge of CRM best practices and business processes.
  • Understanding of data management and data modelling concepts.
  • Ability to work in a fast-paced, dynamic environment.
  • Familiarity with Agile development methodologies.
  • Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.
  • Experience with Salesforce Lightning and Sales Cloud, Service Cloud, or other Salesforce products.
  • Familiarity with Salesforce development languages (Apex, Visualforce).
  • Knowledge of integration tools and methods for connecting Salesforce with other systems.
  • Project management skills and experience.

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