Senior Business Intelligence Analyst

1 month ago


Montreal, Quebec, Canada Zendesk, Inc. Full time
Job Title: Senior Business Intelligence Analyst

Zendesk, a leading CRM company, is seeking an experienced Senior Business Intelligence Analyst to join our Enterprise Data and Analytics team.

This role involves supporting leaders across various functions (Product, GTM, Finance, etc.) in making data-driven decisions by providing actionable insights and visualizations.

We are looking for someone with strong technical skills in SQL and analytics tools like Tableau, as well as excellent problem-solving abilities and communication skills.

The ideal candidate will have 4+ years of experience in data analysis and visualization, with a proven track record of delivering high-quality insights to drive business outcomes.

About the Role:

  • Support business stakeholders in identifying research and analysis efforts, and prioritize tasks accordingly.
  • Analyze complex data sets to uncover trends and patterns, and communicate findings through visually engaging reports.
  • Develop and maintain dashboards to provide real-time insights into key performance indicators (KPIs).
  • Collaborate with cross-functional teams to standardize reporting and ensure consistency across the organization.

Requirements:

  • Strong understanding of SQL and experience with data visualization tools like Tableau or Looker.
  • Excellent problem-solving skills and ability to analyze complex data sets.
  • Effective communication and presentation skills, with the ability to distill complex insights into actionable recommendations.
  • 4+ years of experience in data analysis and visualization, preferably in a CRM or software industry context.

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a talented team of professionals who are passionate about using data to drive business outcomes.

How to Apply:

Please submit your resume and cover letter, outlining your relevant experience and qualifications.



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