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Customer Service Coordinator
2 months ago
About the Role:
The Customer Service Assistant (CSA) plays a vital role in ensuring the smooth operation of our freight and truck movement in a particular region. As a key member of our regional team, the CSA will be responsible for performing duties that involve routine customer contact and executing detailed and administrative work.
Key Responsibilities:
- Enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
- Update customers on the status of shipments as requested and produce regular reports of status for selected accounts.
- Ensure Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
- Build relationships with shippers and consignees to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
- Handle customer inquiries in a pleasant and efficient manner.
Requirements:
- Prior Transportation, and/or Logistics experience is an asset, but not a must.
- Sound analytical and critical thinking skills.
- Decision making and organizational skills.
- Proven communication and time-management skills.
- Strong customer service and relationship-building skills.
- The ability to thrive in a fast-paced, deadline-oriented environment.
About Bison:
Bison Transport is a leading provider of transportation services, celebrating over 50 years in business. We are committed to environmental sustainability and giving back to our community through Corporate Social Responsibility and Charitable Giving.
