Customer Service Coordinator

2 months ago

Winnipeg, Manitoba, Canada Carfair Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our Materials team. As a key member of our team, you will be responsible for managing external sales customers, customer orders, and pricelists within a product grouping.

Key Responsibilities
  • Manage external NFI group customer sales order process and ensure accuracy of requirements.
  • Entry and maintenance management of customers profiles, customer orders, and pricelists in system application.
  • Coordinate customer costing within a team environment, including materials, planning, sourcing, manufacturing, and engineering.
  • Review all incoming Customer PO's to ensure accurate costing and specified documentation revision is available.
  • Liaison between the Customer and Production to resolve capacity, schedule, and priority changes.
  • Ensure coordination in the following key areas: responsible for communication to customer and other plants with all order requirements, monitor and reduce past due demands.
  • Entry and management of customer forecasting tools to drive valid forecasting demand.
  • Collaborate with Strategic Sourcing to obtain unknown material costing.
Requirements
  • At least 2 years of manufacturing/operations experience.
  • 1-3 years' experience with office and document management.
  • Knowledge of production planning and control.
  • Understanding of Lean, 5S, and ISO certification requirements.
  • Secondary education, Certificate/Diploma in Supply chain management, an asset.
What We Offer
  • Competitive wages and a benefits package that includes medical, dental, vision, a matching GRRSP plan, life insurance, and disability programs.
  • The ability to advance your career with a growing company.
  • Employee development through a variety of training initiatives.
  • We enjoy numerous employee events throughout the year.

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