ILSC Student Services Coordinator

3 weeks ago

Vancouver, British Columbia, Canada ILSC Education Group Full time

Job Summary

The Student Services Coordinator is a key member of the ILSC Education Group team, responsible for providing administrative and advising support to current and future students. This role requires a strong communicator with excellent organizational skills and the ability to multitask.

Key Responsibilities

  • Manage ILSC and Greystone College administrative email accounts
  • Provide front desk student/customer support
  • Ensure excellent customer service
  • Sorts through mail and packages received
  • Receive and tracks payments
  • Responsible for working with internal and external teams to oversee facility maintenance
  • Complete a broad range of database related tasks
  • Manage and update all require student documents for ILSC and Greystone College
  • Support with graduation including the preparation of graduation reports, coordination of the graduation event, and creation/distribution of diplomas and transcripts
  • Assist with student events and participate in public speaking when necessary
  • Maintain compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
  • Follow up with students on Study Permits and Work Permits
  • Collaborate with Admissions team regarding pre-arrival students
  • Support the accounting and finance team by scanning invoices, collecting payments, and coordinating required documents/procedures related to tax season
  • Assist School Director and other managers with assigned tasks and projects

Student Advising

  • Provide advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
  • Assist current students with any questions or concerns about non-academic matters
  • Assist with enrolling students into new programs or extending programs for current students
  • Liaise with agent partners about student matters

Requirements

  • Bilingual fluency in English & Korean. Fluency in other languages an asset.
  • Strong communication skills
  • Ability to multitask with strong attention to detail
  • Proven previous experience of working effectively in a fast-paced environment
  • Excellent organizational and computer skills
  • Proactive with strong problem-solving and critical-thinking skills
  • Ability to maintain calm composure in a high-stress and high-volume setting
  • Collaborative and adaptable
  • A self--starter who works well individually and in groups

Education and Experience Required

  • Post-secondary education preferred
  • Experience in student services/administration, preferably in an international environment Experience with student events and public speaking Sensitivity to numbers an asset Experience with social media an asset

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