Workforce Management Strategy Lead

1 week ago


Toronto, Ontario, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we are seeking an experienced Workforce Management Strategy Lead to join our national WFM team in North York.

About the Role

This is a challenging and rewarding opportunity for a seasoned professional with a proven track record in leading WFM teams. As a Workforce Management Strategy Lead, you will be responsible for developing and implementing innovative workforce management strategies that drive business results and improve customer satisfaction.

You will work closely with senior leadership to analyze business performance, identify areas for improvement, and develop data-driven solutions. Your expertise in WFM software, such as eWFM or IEX, will be essential in refining capacity plans and achieving global service targets.

Your Skills and Qualifications
  • 5+ years of experience in WFM, with at least 2 years in a leadership role
  • Deep knowledge of WFM software and tools, including MS Excel, PowerPoint, Word, and Power BI
  • Proven leadership accomplishments, with a strong focus on talent development and engagement
  • Analytical skills, with a keen eye for detail and a ability to think critically and solve problems
  • Strong communication and project management skills, with the ability to influence stakeholders and drive results
What We Offer

As a permanent member of our team, you can expect a competitive salary range of $120,000 - $180,000 per year, depending on your level of experience. In addition to your base salary, you will receive a comprehensive benefits package, including a financial rewards program, employee share purchase plan, and flexible work arrangements.

We are committed to supporting your growth and development, with opportunities for training, mentorship, and career advancement. If you are a motivated and results-driven professional looking for a new challenge, please apply today.



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