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Front Desk Associate

2 months ago

Red Deer, Alberta, Canada Motel 6 Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Motel 6. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including amenities and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner
Support for Diverse Groups

We are committed to creating an inclusive work environment that supports the needs of diverse groups, including persons with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities. Our team offers mentorship, coaching, and networking opportunities to help employees succeed in their roles and advance in their careers.

Requirements
  • Secondary (high) school graduation certificate
  • Will train on the job
  • Ability to work in a fast-paced environment and provide exceptional customer service
  • Strong communication and problem-solving skills
  • Ability to work a 40-hour week, including evenings and weekends
  • English language proficiency