Customer Experience Support Specialist
6 days ago
The Town of Okotoks is seeking a dedicated and customer-focused individual to provide administrative support across various departments. As a Customer Experience Support Specialist, you will be the first point of contact for customers, providing information and guidance on services and programs offered by the Town.
You will be responsible for processing customer inquiries, receiving payment for Town services, and handling cash transactions. Your exceptional communication skills and ability to multitask will enable you to prioritize workload while dealing with frequent interruptions.
This role offers opportunities for professional growth and development in an inclusive work environment. If you enjoy working with others and have a passion for delivering excellent customer service, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service through various communication channels
- Process customer inquiries and resolve issues in a timely manner
- Receive payment for Town services and handle cash transactions
- Manage daily cash handling and receipting according to approved Town practices
- Perform data entry, track costs, and maintain records
Required Skills and Qualifications:
- High school diploma or equivalent, plus specialized training recognized by a certificate
- Experience working in an office environment and providing customer service
- Exceptional communication skills and ability to multitask
- Knowledge of Microsoft Office suite and basic accounting principles
Benefits:
- Competitive hourly rate
- Opportunities for professional growth and development
- Inclusive work environment that values diversity and equity
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