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Digital Learning Systems Administrator
2 months ago
The Royal Conservatory of Music is seeking a highly skilled Systems Administrator to join its Digital Learning team. As a key member of the team, you will play a critical role in supporting the development and delivery of online courses and programs.
Main Responsibilities- Recommend delivery strategies that yield a rich, meaningful, and dynamic learning experience using knowledge of LMS capabilities.
- Customize environments and source solutions through the global open-source community.
- Experience with authoring tools and integrating interactive multimedia and media elements.
- Manage and define all user accounts and roles in cooperation with instructional designers and IT team.
- Ability to read and understand PHP in the context of Moodle's object-oriented design and work closely with developers to ensure the LMS performs efficiently and can be maintained in an efficient manner.
- Manage course content and backup processes to ensure stability and a seamless user experience.
- Configure the RCM's Moodle platform to best support identified educational objectives, including installing and maintaining custom or user-contributed plug-ins.
- Comprehensive understanding of the Moodle data model, including all core tables, their entities, and relationships.
- Comprehensive understanding and experience with Distributed Version Control Systems and best practice version control processes.
- Experience in system testing procedures, including function, system, and integration testing.
- Stay current with Moodle support community; research and share information about updates and features.
- Provide and prepare LMS training and documentation for colleagues who support the faculty and develop online curricula.
- Provide tech support and tech support training to front-line staff, such as course moderators and Candidate Services.
- Provide day-to-day issue resolution to key stakeholders.
- Five years (minimum) experience as a systems analyst, ideally with CMS/LMS platforms (Moodle preferred), including installation, configuration, maintenance, and technical support.
- Proficiency with modular web development concepts, including Model View Controller (MVC), PHP, JavaScript frameworks, MySQL, and Ajax.
- Ability to map Moodle processes to the database tables and use that information to help troubleshoot LMS and course presentation issues.
- Proficiency in server administration using the command UNIX (Linux) line.
- Knowledge of API development and integration.
- Experience in the integration of third-party plugins for enhanced functionality.
- In-depth knowledge of course configurations, such as activities, groups, cohorts, activities, assignments, grades, question banks, etc.
- Knowledge of authoring tools (Captivate, Articulate, SCORM).
- Knowledge of responsive design and accessibility features for AODA compliance would be an asset.
- Experience installing and modifying themes, and creating child themes.
- Knowledge of the Drupal CMS and framework would be an asset.
- Knowledge of e-commerce systems such as Shopify would be an asset.
- Strong organizational, documentation, and problem-solving skills.
- Ability to juggle multiple projects while delivering quality results within tight deadlines.
- Ability to proactively plan and complete time-sensitive projects.
- Excellent interpersonal, communication, and collaboration skills.
- Detail-oriented and accountable.
- Proven knowledge of Git version control (Bitbucket/Github).
- Extended periods of PC use and seated work.
