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Service Advisor

2 months ago

Kitchener, Ontario, Canada Total Auto Service Full time
Job Title: Service Advisor

We are seeking a highly skilled Service Advisor to join our team at Total Auto Service. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our clients receive the best possible experience.

Key Responsibilities:
  • Advise clients on advertising or sales promotion strategies to meet their business needs.
  • Respond to written and oral inquiries from clients in a timely and professional manner.
  • Address customer complaints or concerns in a fair and efficient manner.
  • Provide information to clients and arrange for billing for services.
  • Explain the type and cost of services offered to clients.
  • Issue receipts and other forms as required.
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints.
  • Perform general office duties as required.
  • Receive payments from clients.
Requirements:
  • Attention to detail and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Repetitive tasks and walking are required for this position.
  • Punctuality and reliability are essential.
  • Client focus and ability to multitask are necessary.
  • Dependability and honesty are required.
  • Quick learner and ability to adapt to new situations.
Benefits:
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Life insurance.
  • Free parking available.
Language:

English.

Work Hours:

40 to 44 hours per week.