IT Technician

1 month ago


Sudbury, Ontario, Canada MBI I.T. Services Full time

Are you looking for a challenging and rewarding career in IT? MBI I.T. Services is seeking an experienced I.T. Field Service Technician to join our team in Sudbury, ON.

About the Job

We are currently hiring for a contract position that requires a strong knowledge of Windows 7 and experience in desktop support, laptops, servers, printers, hardware support, and iMac. The ideal candidate would have good communication skills, be customer-friendly, and be comfortable traveling long distances.

This is a two-year contract position with the possibility of extension. As an I.T. Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals. You will also document, maintain, upgrade, or replace hardware and software systems, as well as support user account information including rights, security, and systems groups.

The successful candidate will have a high school diploma and college or university enrollment/degree, with at least 2+ years of experience working as a break/fix Field IT technician and/or lead break/fix Field IT technician. You will also have excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems, as well as working technical knowledge of current protocols, operating systems, and standards.

The salary for this position is estimated to be between $28-30 per hour, based on industry standards and location. In addition to your hourly wage, you will also receive mileage reimbursement at $0.38/km, minus the first 20 km, and travel time compensation from the last site location back to the HUB.

Job Responsibilities
  • Maintain, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support user account information including rights, security, and systems groups.
  • Train employees, identify and repair product failures, order and replace parts as needed.
  • Determine and recommend which products or services best fit the customers' needs.
Requirements
  • Available to work extended hours including weekends and evenings for the duration of the contract.
  • Strong written and verbal communication skills.
  • High school diploma and college or university enrollment/degree.
  • 2+ years experience working as a break/fix Field IT technician and/or lead break/fix Field IT technician.
  • Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Able to develop and interpret technical documentation for training and end-user procedures.
  • Familiar with personal computers/printers/wireless connectivity devices.
  • Possession and use of an owned car for travel between locations.
  • Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
  • Ability to lift a 20 lbs. box from the floor to a tabletop surface.
Nice to Have
  • College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
  • CompTIA A+ certifications.
  • Cisco or Microsoft certifications.


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