Help Desk Technician
3 weeks ago
**Work Setting**:
- Consulting firm
- Help desk
**Specific Skills**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
**Own Tools/Equipment**:
- Computer
- Internet access
- Cellular phone
**Transportation/Travel Information**:
- Own transportation
- Valid driver's licence
- Travel expenses not paid by employer
**Work Conditions and Physical Capabilities**:
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Tight deadlines
**Computer and Technology Knowledge**:
- TCP/IP
- Spreadsheet
- MS Windows
- Internet
- Database software
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Servers
- File management software
- Presentation software
- Communication software
- Image editing software
- Programming software
- Software development
- MS Office
- SharePoint
- Wireless networks
- Multimedia software
**Personal Suitability**:
- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Organized
**Workplace information**:
- Remote work available
**Other benefits**:
- Free parking available
- Parking available
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you currently a student?
**Student status**:
- Full time enrollment
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