Operations Manager

4 weeks ago


Surrey, British Columbia, Canada Phoenix Society Full time
Job Title: Operations Manager

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the Phoenix Society's multiple campuses, ensuring a safe and welcoming environment for persons served, staff, guests, and interested parties. This role involves managing facilities, operations, and projects, as well as providing support to various departments and teams.

Key Responsibilities:
  • Manage and coordinate facilities operations, including maintenance, repairs, and renovations.
  • Oversee the management of assets, including inventory control, procurement, and disposal.
  • Develop and implement operational plans, policies, and procedures to ensure efficient and effective operations.
  • Provide support to various departments and teams, including human resources, finance, and program services.
  • Collaborate with stakeholders, including staff, management, and external partners, to achieve organizational goals and objectives.
  • Ensure compliance with relevant laws, regulations, and standards, including health and safety, environmental, and accessibility requirements.
Requirements:
  • Bachelor's degree in a relevant field, such as property management, facilities management, or business administration.
  • 5-7 years of experience in operations, facilities, or project management.
  • Experience working with non-profit organizations and demonstrated commitment to working with marginalized populations.
  • Strong leadership and communication skills, with the ability to inspire and motivate others.
  • Excellent problem-solving and analytical skills, with the ability to exercise sound judgment.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Competencies:
  • Approach to Work: Demonstrates initiative, flexibility, adaptability, and resourcefulness.
  • Job Knowledge and Quality of Work: High degree of relevant and current job knowledge and skill, consistently producing accurate, thorough, and high-quality work in a timely manner.
  • Judgement and Decision-Making: Models independent thinking and creativity, demonstrates effective problem-solving skills, and makes clear, consistent, transparent, and timely decisions.
  • Communication and Interpersonal Skills: Expresses themselves clearly and professionally, both verbally and in writing, and displays high emotional intelligence.
  • Personal Leadership: Models the organization's core values, fosters enthusiasm and energy, and takes responsibility for personal actions, performance, and health.
  • Teamwork and Collaboration: Effectively works with colleagues to ensure organizational success, champions positive working relationships, and supports an environment of openness and teamwork.
  • People Leadership: Takes responsibility for the success of the organization, inspires and motivates others, and acts as an ambassador of the organization.
  • People Management: Displays interest, concern, and respect for staff, establishes clear roles and responsibilities, and motivates and develops a talented team.
  • Task Leadership: Translates strategic goals and priorities into an achievable and measurable operational plan, makes clear and consistent decisions, and displays effectiveness and persistence in pursuing program goals.
  • Task Management: Strives for high-quality performance, takes initiative to seek improvement, delegates appropriately, and creates a sense of accountability for results.

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