Bilingual Credit Management Resolution Specialist
3 weeks ago
Job Opportunity:
You will be working within our Credit Management and Recoveries team as an RBC ambassador, delivering exceptional client experiences by offering financial advice and payment solutions during their time of need. You will champion the RBC brand and provide support to our clients as they interact with us in various ways.
Key Responsibilities:
- Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal, and business accounts.
- Educate and provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients' financial situations.
- Resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements:
- Proven interpersonal, communication, and problem-resolution skills.
- Ability to build rapport while offering the right solutions for our clients while mitigating risk.
- Desire to build exceptional client experiences, passionate, and curious to help clients meet their needs and solve their concerns.
- Requires fluency in French and English to serve our clients in the community with English-speaking needs.
- Flexibility to work various shifts that meet our clients' needs, Monday to Friday, between 8:00 AM to 9:00 PM, and Saturday between 8:00 AM to 4:00 PM EST.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Benefits:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
- A world-class training program in financial services.
- Excellent career development and access to a variety of job opportunities across business and geographies.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our Credit Management and Recoveries team as a Bilingual Credit Management Resolution Officer. As an RBC ambassador, you will deliver exceptional client experiences by offering financial advice and payment solutions during their time of need.Key ResponsibilitiesEngage with clients...
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