Assistant Store Leader

1 week ago

Oshawa, Ontario, Canada Nestlé SA Full time

About the Role

We seek an experienced Boutique Assistant Manager to drive results in key areas including team building, key performance indicators, and boutique operations at our boutique in Oshawa, Ontario.

Key Responsibilities

Leadership/Team Management:

  • Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
  • Recruit, hire, and motivate the team to provide exceptional customer service in line with our brand image;
  • Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
  • Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations:

  • Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety;
  • Monitor and manage schedules to ensure boutique operations and customer service goals are met;
  • Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
  • Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
  • Support stock team by performing spot checks and assisting with inventories and deliveries.

Sales and Customer Service:

  • Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
  • Maximize guest frequency, sales and acquisition of new customer in the boutique;
  • Maximize capsule, accessories and machines sales in the boutique;
  • Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

Requirements

  • 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
  • Demonstrated ability to plan, prioritize, and multitask
  • Strong team-building skills with a history of effective coaching and development
  • Effective time management, communication, problem-solving and analytical skills
  • Passionate about coffee and sustainability
  • Experience in the food or coffee space is an asset

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.

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