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Senior Business Solutions Analyst
2 months ago
About BCAA
BCAA is a leading provider of insurance, roadside assistance, and auto repair services in British Columbia. We're driven by a purpose to deliver peace of mind to our customers and help shape the future of the province.
Job Summary
We're seeking a Senior Business Solutions Analyst to join our team in Burnaby. As a key member of our information services division, you'll act as a liaison between business users and IT teams, translating business objectives into actionable technical solutions.
Key Responsibilities
- Conduct stakeholder interviews and gather user requirements to inform business strategy and IT solutions.
- Communicate business objectives effectively to foster stakeholder engagement and consensus building.
- Align business strategy with IT standards, technology opportunities, and investigate strategic IT solutions.
- Analyze existing systems for effectiveness and efficiency, developing improvement strategies.
- Translate diverse business needs into recommended solutions and alternative options.
- Develop comprehensive business requirements for system development.
- Act as a subject matter expert for IT personnel, providing system rule clarification.
- Generate reports with process findings and recommended improvements.
- Review maintenance items for duplication, correction feasibility, resource impact, and timing.
- Mentor new team members by reviewing their requirements and providing guidance.
- Prioritize system work requests from assigned business areas based on value and alignment with corporate objectives.
- Manage requirement status throughout the software development lifecycle to meet timing deadlines and divisional needs.
- Prepare documentation and monitor daily progress of assigned tasks for regular meetings.
- Collaborate with external vendors to ensure BCAA's system needs are met, and changes are delivered on time.
Requirements
- Bachelor's Degree in Business Administration, Computer Science, or Management Information Systems or equivalent combination of education and experience.
- 7+ years of experience in Business Systems Analysis or a related field.
- Advanced proficiency with Microsoft 365 software (Excel, Word, Teams, etc) as well as the Atlassian suite (Jira, Confluence).
- Familiarity with various system development lifecycles (e.g., waterfall model, Agile) is essential.
- Proficient in formal software testing approaches and methodologies, with demonstrated experience in providing direction and coaching to others.
- Bonus Skills: Experience with Business Analysis in Salesforce and Integrations; Expertise in data modeling using relational databases and advanced SQL skills; PMP certification; IIBA (International Institute of Business Analysis) certification.
