Sales Support Specialist

2 weeks ago

Chambly, Quebec, Canada Covanta Full time

Sales Support Position Overview

The Sales Support Specialist will provide critical support to the sales team, fostering long-term relationships with current accounts in Area 3 (Canada + New York). This role will manage an assigned book of business, cultivating, nurturing, and expanding existing relationships. The Sales Support Specialist will coordinate outside sales team activities, supporting the design, development, and maintenance of systems and marketing collateral used by sales. This position serves as a liaison between the sales team and other parts of the organization, providing research and data associated with current customers to support renewals, retention, and new account acquisition.

Key Responsibilities:

  • Contribute to the overall Reworld Sales strategy in collaboration with sales and sales leadership.
  • Assist in identifying, prioritizing, and executing market research analysis in support of overall sales growth strategy.
  • Manage the process for tracking and responding to RFPs and proposals.
  • Prepare and review sales reports to proactively identify risks and opportunities to increase customer spending within existing accounts.
  • Assist in gathering information related to audit packages, price increases, contract renewals, including RFPs.
  • Monitor accounts at risk of attrition and develop customer-specific plans in coordination with sales, operations, profiling, and solutions teams.
  • Provide information to sales managers to support market trends, competitive pricing, and deal structure best practices. Assist with proposal creation.
  • Analyze variances between customer prices versus costs and propose changes.
  • Generate personalized customer metric reports on a monthly, quarterly, and/or annual basis or as needed, utilizing internal support.
  • Identify process gaps and lead the development of SOPs and/or guidelines between Reworld and customers for seamless transactions. Collaborate with sales teams and marketing teams in creating content and supporting marketing/branding efforts for Reworld.
  • Work closely across all departments, such as materials profiling teams, material compliance (QA/QC), scheduling, dispatch, sales, supply chain, operations, etc., to resolve issues and/or exchange client information.

Requirements:

  • 3+ years of customer service and/or sales experience.
  • Undergraduate degree strongly preferred.
  • Proficient in Microsoft Office, specifically Outlook, Word, and Excel.
  • Excellent written and verbal communication skills.
  • Experience with data analysis.
  • Fluently bilingual, English and French.
  • Strong interpersonal skills that build rapport and trust.
  • Ability to connect with a wide range of client stakeholders, up to the corporate level.
  • Desire to maximize earnings and grow book of business.
  • Knowledge of various sales methods and techniques.
  • Pleasant and professional telephone presence.
  • Detailed-oriented with strong organizational skills.
  • Proficient with basic computer hardware and software (Office 365, Power BI, and CRM programs).
  • Works well under pressure, manages time well, and balances multiple tasks.
  • Adapts to change well, takes initiative, and pays attention to details.
  • Ability to work flexible hours when business demand requires.
  • Hazardous Waste, Transportation of Dangerous goods, and WHMIS training preferred.
  • Periodic travel is expected as part of the job requirements.

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