Senior Account Recovery Specialist
1 month ago
We are seeking a skilled Senior Account Recovery Specialist to join our team in Ottawa, Canada.
Job Description- The Senior Account Recovery Specialist is responsible for collecting on delinquent accounts to maximize recovery while minimizing collection costs and losses.
- This role involves conducting timely and effective collection follow-up on assigned accounts through various channels, including phone, email, and letter.
- The ideal candidate will have excellent customer service skills, be able to negotiate payment arrangements, and effectively communicate with customers to resolve issues.
- You will work closely with the collections team to drive operational effectiveness and compliance.
- Conduct timely and effective collection activity by phone, email, or other appropriate channels.
- Negotiate alternate payment arrangements, including token or reduced payment amounts from customers.
- Evaluate the ability to make negotiated payments and assess the source of funds for payment.
- Report and escalate any unusual occurrences or fraudulent activities directly to the Team Lead or Manager.
- Post-secondary education, with a minimum of 1 year of experience in account recovery or a related field.
- Collections working experience and bilingualism in English and French is required.
- Ability to deal effectively with Branch and/or customer inquiries, concerns, or complaints.
- Experience with Microsoft operating systems, including Word, Outlook, and the Internet.
Work in a standard office-based environment, including hybrid options. Non-standard hours are common.
Estimated Salary: $55,000 - $65,000 per year, depending on experience.
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