Security Analyst

5 days ago

Vancouver, British Columbia, Canada Rogers Communications Full time
Job Title: Security Analyst, Lawful Access

We are seeking a highly skilled Security Analyst to join our team at Rogers Communications. As a Security Analyst, you will play a critical role in supporting our law enforcement partners by providing access to customer information under exigent circumstances.

Key Responsibilities:
  • Respond to Canadian law enforcement agency phone inquiries requesting assistance due to emergency circumstances.
  • Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
  • Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
  • Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
  • Analyze records and prepare reports containing data stored within business systems in response to court orders.
  • Manage special projects as assigned.
Requirements:
  • Bilingualism is required: French and English.
  • Ability to work various shifts, including midnight-8am, 4pm-midnight, and 8am-4pm.
  • Must be able to work shifts, including days, evenings, overnights, weekends, and statutory holidays.
  • Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
  • Must be able to obtain and maintain a federal government security clearance.
  • Excellent communications and customer service skills.
  • Strict attention to detail.
  • Must have been living in Canada for 10 years.
  • Professionalism and ability to maintain confidentiality of information.
  • Previous experience in a call centre and/or customer service role is an asset.
  • Knowledge of Rogers technologies is an asset.
  • Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.

Schedule: Full time
Shift: Night
Length of Contract: 12 Months
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Finance & Accounting & Corporate Security
Requisition ID: 311232

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