Canadian Police Information Centre Operator

4 weeks ago


Calgary, Alberta, Canada City of Calgary Full time

At the City of Calgary, we are committed to fostering a respectful, inclusive and equitable workplace. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. As a Canadian Police Information Centre (CPIC) Operator, you will play a vital role in helping Transit Public Safety Officers in the field with requests related to criminal backgrounds of individuals.

Key Responsibilities
  • Enter, audit, monitor, and communicate for investigative purposes all records to effectively deal with information of persons involved in criminal activity.
  • Communicate using a 10-Code system.
  • Respond to requests via radio, telephone and CPIC messages.
  • Interpret and provide information to Transit Public Safety Officers to ensure officer and public safety.
  • Facilitate information sharing to field personnel and outside agencies (such as Peace Officers, Police, RCMP, and Immigration).
  • Enter, validate, modify and remove records on CPIC and other software systems.
  • Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada.
  • Maintain the integrity and security of all systems used in the division.
Requirements
  • A High School diploma or equivalency (GED) and at least 1 year of law enforcement support experience working with violation tickets, appearance notices, warrants and release documents.
  • Knowledge of and/or experience with the CPIC system is required.
  • Intermediate proficiency with Microsoft Office (Word, Excel, and Outlook) and a typing speed of 50 words per minute.
  • A completed RCMP CPIC Operator Certificate and/or CPIC Query/Narrative Course Certificate will be considered an asset.
  • You have excellent communication and listening skills and the ability to effectively probe for required information, along with strong critical thinking and decision making skills.


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