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Full Time Team Lead-Retail

2 months ago

Kingston, Ontario, Canada Roots Full time
Job Summary

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Roots. As a Team Lead, you will play a key role in driving sales growth, improving customer satisfaction, and leading a team of sales associates.

Key Responsibilities
  • Lead a team of sales associates to achieve sales targets and provide exceptional customer service.
  • Assist in the operational functions of the store, including inventory management, visual merchandising, and store maintenance.
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Contribute ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
  • Assist in conducting new associate onboarding and trainings, and coach associates on customer service fundamentals.
  • Oversee and delegate tasks to team members to best maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure team receives scheduled breaks and/or meal periods, and creates an open outward communication on the sales floor.
  • Ensure adherence to all company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.
Requirements
  • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
  • Proven ability to successfully lead a sales team and viewed as a leader among peers.
  • Proven experience with POS management, daily banking procedures, and submitting timely reports.
  • Strong organization, and problem-solving skills.
  • Passion for upholding an exceptional customer experience.
  • Collaborate with others, yet be self-motivated.
  • Available for varied weekly shifts, including weekends, closing, and holidays.
What We Offer

We offer a competitive hourly rate, opportunities for career growth and development, and a dynamic work environment. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply.