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HVAC Service Operations Coordinator

2 months ago

Red Deer, Alberta, Canada Johnson Controls Full time
Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking a highly skilled HVAC Service Operations Coordinator to join our winning team and contribute to our mission.

Key Responsibilities:
  • Manage service operations and scheduling for HVAC technicians and mechanics.
  • Ensure timely completion of preventative maintenance and align with monthly forecasting goals.
  • Debrief activities daily, coordinating with technicians to resolve concerns quickly.
  • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
Requirements:
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Able to prioritize work activities based on financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
What We Offer:
  • Competitive pay.
  • Remote work opportunity with the expectation of residing in Alberta and near a branch to attend meetings.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including pension plans, medical, dental, and vision care.
  • Extensive product and on-the-job/cross-training opportunities.