HVAC Service Operations Coordinator

2 weeks ago

Red Deer, Alberta, Canada Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Your Next Opportunity Awaits

We are seeking a highly skilled HVAC Service Operations Coordinator to join our team. In this role, you will be responsible for managing service operations and scheduling for our HVAC technicians. Your primary goal will be to ensure timely completion of preventative maintenance and align with monthly forecasting goals.

Key Responsibilities

  • Dispatching for customer requests for unscheduled or scheduled service.
  • Coordinates labor scheduling to align technician to the appropriate customer and service need.
  • Communicates the action plan and services to be provided directly to the customer.
  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Debrief activities daily.
  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

Requirements

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.

What We Offer

  • Competitive pay.
  • This position is primarily remote with the expectation that the candidate resides in Alberta and near a branch to attend branch meetings or as required.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including pension plans, medical, dental, and vision care – available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.

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