Clinical Operations Manager, VBM Program

3 weeks ago

Toronto, Ontario, Canada Baycrest Full time
Job Description

As a Clinician Leader, VBM, you will provide clinical operational leadership support to the VBM program, focusing on optimizing care delivery on specific cases and the VBM active patient population as a whole. You will collaborate with the VBM care team, client, care partners, and the client's circle of care to optimize care coordination and provide advice, recommendations, and solutions on complex cases.

Key Responsibilities
  • Provides clinical operational leadership support to the VBM program.
  • Collaborates with the VBM care team, client, care partners, and the client's circle of care.
  • Maintains and monitors VBM data collection and reporting on accountability measures.
  • Escalates issues to the Clinical Manager as appropriate.
  • Acts as a clinician leader working between VBM clinical team, In-patient behavioural neurology unit, TBSU, LTC, Acute Care, and Community Care partners.
  • Leads the VBM Team Case Review meetings.
  • Monitors and reports weekly on VBM Wait times, number of referrals, maintains the VBM Priority Wait List for Admission to 4W, and other data requested by the Clinical Manager.
  • Assists clinical manager in VBM program development and preparation of data reports for review and submission.
  • Identifies opportunities and takes leadership role to establish linkages with partnering organizations to promote and advance the VBM program and model.
  • Coordinates and ensures the effective use of resources to meet client needs.
  • Participates in relevant education and research activities and performs duties consistent with the job classification, as required.
  • Oversees the processes for scheduling of VBM appointments to ensure efficient use of team resources and excellent patient, caregiver, and care partner experience of care within the VBM model.
  • Reviews complex referrals in collaboration with VBM-BSO Intake Office Clinical Navigator.
  • Supports complex transitions as needed from VBM to In-patient Behavioural Neurology Unit, LTC, Acute Care, and Community settings.
Qualifications
  • Completion of a Master's degree program in a healthcare profession.
  • Current registration/licensure in good standing as required by a professional body.
  • Minimum three (3) years related experience in geriatrics, behavioural neurology, memory and brain health, community-based seniors care, and behavioural management.
  • Experience/familiarity with Resident Assessment Instrument—Home Care (RAI-HC) and behavioural, cognitive, psychosocial, and environmental assessments relating to responsive behaviours.
  • Demonstrated expertise and knowledge of working with individuals with various types of dementia, delirium, and those with acute behavioural change.
  • Demonstrated competence in the use of standard psychogeriatric assessment tools and behavioural support management approaches.
  • Demonstrated excellent clinical-reasoning, critical thinking, and problem-solving skills.
  • Training in or knowledge of Gentle Persuasive Approach (GPA), P.I.E.C.E.S. U-First, Montessori Approach.
  • Effective assessment, intervention, client-centered, and collaborative care planning skills.
  • Experience providing caregiver education, support, and counselling relating to caring for a person with responsive behaviours.
  • Demonstrated experience working collaboratively with primary care and specialists in the care of older adults with responsive behaviours.
  • Ability and willingness to travel within the Toronto LHIN area if needed.
  • Proficient computer skills (Microsoft Office Suite) and the use electronic communication devices and software pertaining to risk management and RAI documentation.
  • Demonstrated knowledge and experience in providing virtual healthcare, use of OTN using ONE ID, ZOOM.
  • Excellent interpersonal, communication, problem-solving, and organizational skills with demonstrated skills to provide/receive feedback and constructive criticism.
  • Demonstrated ability to manage competing demands while setting priorities and meeting deadlines.
  • Demonstrated commitment to professional development and continuous learning.

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