Product Specialist
2 weeks ago
Transform Support with Coveo
Coveo is revolutionizing the way we approach technical support. As a Product Specialist, you'll be at the forefront of this transformation, working closely with clients to ensure they get the most value from our AI-powered search and recommendations technology.
Our support team operates differently from traditional call centers. We're a team of experts passionate about technology and deeply knowledgeable about the Coveo platform. As a Product Specialist, you'll be responsible for resolving complex support cases, collaborating with R&D colleagues, and documenting solutions to enrich our knowledge base.
What You'll Do:
- Resolve support cases by working closely with clients and R&D colleagues
- Document solutions to enrich our knowledge base
- Collaborate with the team to share knowledge and best practices
- Participate in service improvement projects to continuously improve our support processes
What We're Looking For:
- Passion for technology and web development
- Knowledge of Python, JS, CSS, and HTML
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Why Coveo?
Coveo is a world leader in AI-powered search and recommendations. We're a collaborative, diverse, and trusting place to work filled with talented and passionate people. We love a good challenge and are always seeking new opportunities to learn and develop cutting-edge skills.
Location:
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
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