Product Specialist

2 weeks ago


Québec, Quebec, Canada Coveo Full time

Transform Support with Coveo

Coveo is revolutionizing the way we approach technical support. As a Product Specialist, you'll be at the forefront of this transformation, working closely with clients to ensure they get the most value from our AI-powered search and recommendations technology.

Our support team operates differently from traditional call centers. We're a team of experts passionate about technology and deeply knowledgeable about the Coveo platform. As a Product Specialist, you'll be responsible for resolving complex support cases, collaborating with R&D colleagues, and documenting solutions to enrich our knowledge base.

What You'll Do:

  • Resolve support cases by working closely with clients and R&D colleagues
  • Document solutions to enrich our knowledge base
  • Collaborate with the team to share knowledge and best practices
  • Participate in service improvement projects to continuously improve our support processes

What We're Looking For:

  • Passion for technology and web development
  • Knowledge of Python, JS, CSS, and HTML
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Why Coveo?

Coveo is a world leader in AI-powered search and recommendations. We're a collaborative, diverse, and trusting place to work filled with talented and passionate people. We love a good challenge and are always seeking new opportunities to learn and develop cutting-edge skills.

Location:

This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.



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