Technology Lifecycle Manager

2 days ago


Halifax, Nova Scotia, Canada Avenir Energy Full time

Avenir Energy Ltd. is dedicated to delivering exceptional services to its customers, leveraging innovative solutions to stay ahead in the market.

Role Description

The Technology Lifecycle Manager is responsible for maintaining Avenir's end-user technology, ensuring smooth IT operations and a great end-user experience. This role will report into the IT Infrastructure Lead.

Responsibilities:
  • Manage end-user requests as it relates to hardware and end-user software, ensuring seamless support and delivery.
  • Implement ITIL best practices, focusing on Service Management, Incident Management, Change Management, Problem Management, Access Management, and Asset Management to enhance support and service delivery.
  • Leverage lifecycle planning to ensure timely upgrades, patching, and end-of-life transitions, minimizing disruptions to IT operations.
  • Analyze and troubleshoot infrastructure issues, collaborating with cross-functional teams to resolve complex problems.
  • Provide expert technical support for technical issues outside of our Infrastructure managed services team's scope.
  • Collaborate with third-party managed services to address end-user concerns, ensuring prompt resolutions and elevated customer satisfaction.
  • Promote a culture of innovation, driving enhancements to the end-user experience through continuous process improvements.


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