Director of Quality Assurance

1 month ago

Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence in customer experience.

Key Responsibilities

  • Develop and implement a quality assurance strategy that aligns with our business objectives
  • Lead a team of quality assurance professionals to ensure consistent delivery of high-quality customer experiences
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain quality standards and metrics to measure performance
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends and best practices in quality assurance

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.

About Us

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Join Our Team

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

  • Director of Quality Assurance

    1 month ago

    Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence in customer experience.Key ResponsibilitiesDevelop and implement a quality...

  • Director of Quality Assurance

    1 month ago

    Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence in customer experience.Key ResponsibilitiesDevelop and implement a quality...

  • Director of Quality Assurance

    3 weeks ago

    Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence across our global operations.Key ResponsibilitiesDevelop and implement a quality assurance...

  • Director of Quality Assurance

    3 weeks ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityAs the Director of Quality Assurance for our Global Contact Centre, you will be responsible for developing and implementing a quality assurance strategy that drives business results and enhances customer experience. You will lead a team of quality assurance professionals and collaborate with cross-functional teams to design and...

  • Director of Quality Assurance

    3 weeks ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityAs the Director of Quality Assurance for Manulife, you will be responsible for developing and implementing a quality assurance strategy that drives business results. You will lead a team of quality assurance professionals and collaborate with cross-functional teams to ensure the delivery of high-quality products and...

  • Director of Quality Assurance

    2 months ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence in customer experience and process...

  • Director of Quality Assurance

    2 months ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly skilled and experienced Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives excellence in customer experience and process...

  • Quality Assurance Specialist

    2 months ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at the Royal Bank of Canada. As a key member of our Finance IT Data Management team, you will play a crucial role in supporting Test Execution and Test Automation on our cutting-edge Big Data Platform.Key ResponsibilitiesSupport overall quality engineering strategy,...

  • Quality Assurance Specialist

    2 months ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at the Royal Bank of Canada. As a key member of our Finance IT Data Management team, you will play a crucial role in supporting Test Execution and Test Automation on our cutting-edge Big Data Platform.Key ResponsibilitiesSupport overall quality engineering strategy,...

  • Director of Quality Assurance and Process Excellence

    3 weeks ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityAs the Director of Quality Assurance and Process Excellence for Manulife's Global Contact Centre, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives business outcomes and enhances customer experience. You will lead a team of process design analysts and speech analysts,...

  • Quality Assurance Lead

    4 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Lead to join our team at the Royal Bank of Canada. As a Quality Assurance Lead, you will be responsible for ensuring the quality of our applications and systems, and for leading our quality assurance team to achieve our goals.Key ResponsibilitiesLead the quality assurance team to ensure the quality...

  • Quality Assurance Lead

    4 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Lead to join our team at the Royal Bank of Canada. As a Quality Assurance Lead, you will be responsible for ensuring the quality of our applications and systems, and for leading our quality assurance team to achieve our goals.Key ResponsibilitiesLead the quality assurance team to ensure the quality...

  • Quality Assurance Manager

    4 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Lead to join our team at the Royal Bank of Canada. As a Quality Assurance Lead, you will be responsible for leading the delivery of high-quality software products and ensuring that they meet the required standards.Key ResponsibilitiesLead the development and implementation of quality assurance...

  • Quality Assurance Manager

    4 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Lead to join our team at the Royal Bank of Canada. As a Quality Assurance Lead, you will be responsible for leading the delivery of high-quality software products and ensuring that they meet the required standards.Key ResponsibilitiesLead the development and implementation of quality assurance...

  • Senior Quality Assurance Engineer

    4 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Engineer to join our Finance IT Data Management team. As a key member of our team, you will play a crucial role in supporting Test Execution and Test Automation on our cutting-edge Big Data Platform.Key ResponsibilitiesDevelop and execute functional testing and build...

  • Senior Quality Assurance Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a Senior Quality Assurance Engineer to join the Royal Bank of Canada's Tech team. As a key member of an agile development team, you will work with a diverse range of technologies and products. Your primary responsibility will be to plan and execute effective quality assurance strategies, ensuring the highest standards of quality and...

  • Quality Assurance Specialist

    1 month ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryAs a key member of the Global Functions Technology team within RBC's Technology and Operations division, you will play a crucial role in supporting the development and execution of quality engineering strategies. This position involves working with cutting-edge technologies and programming languages to enhance QE Automation for diverse client...

  • Quality Assurance Specialist

    1 month ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryAs a key member of the Global Functions Technology team within RBC's Technology and Operations division, you will play a crucial role in supporting the development and execution of quality engineering strategies. This position involves working with cutting-edge technologies and programming languages to enhance QE Automation for diverse client...

  • Senior Quality Assurance Specialist

    1 month ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a Senior Quality Engineer to join the Brand, Marketing, Communications, & Citizenship Tech team at Royal Bank of Canada. As a key member of an agile development team, you will work with a diverse range of technologies and products. Your primary responsibility will be to develop and implement effective quality assurance strategies,...

  • Senior Quality Assurance Specialist

    1 month ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a Senior Quality Engineer to join the Brand, Marketing, Communications, & Citizenship Tech team at Royal Bank of Canada. As a key member of an agile development team, you will work with a diverse range of technologies and products. Your primary responsibility will be to develop and implement effective quality assurance strategies,...