Director of Quality Assurance
4 weeks ago
About the Role
We are seeking a highly skilled Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence across our global operations.
Key Responsibilities
- Develop and implement a quality assurance strategy that aligns with our business objectives.
- Lead a team of quality assurance professionals to ensure consistent delivery of high-quality services.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain quality standards and metrics to measure performance.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
Requirements
- Proven experience in quality assurance leadership roles.
- Strong understanding of quality management systems and process design.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team to achieve high-quality results.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About Us
Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
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