Director of Quality Assurance

4 weeks ago


Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About the Role

We are seeking a highly skilled Director of Quality Assurance to join our Global Contact Centre team. As a key member of our leadership team, you will be responsible for developing and implementing a quality assurance strategy that drives excellence across our global operations.

Key Responsibilities

  • Develop and implement a quality assurance strategy that aligns with our business objectives.
  • Lead a team of quality assurance professionals to ensure consistent delivery of high-quality services.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain quality standards and metrics to measure performance.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.

Requirements

  • Proven experience in quality assurance leadership roles.
  • Strong understanding of quality management systems and process design.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team to achieve high-quality results.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Us

Company 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



  • Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityAs the Director of Quality Assurance for our Global Contact Centre, you will be responsible for developing and implementing a quality assurance strategy that drives business results and enhances customer experience. You will lead a team of quality assurance professionals and collaborate with cross-functional teams to design and...


  • Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityAs the Director of Quality Assurance for Manulife, you will be responsible for developing and implementing a quality assurance strategy that drives business results. You will lead a team of quality assurance professionals and collaborate with cross-functional teams to ensure the delivery of high-quality products and...


  • Halifax, Nova Scotia, Canada Manulife Full time

    Job DescriptionThe OpportunityAs the Director of Quality Assurance and Process Excellence for Manulife's Global Contact Centre, you will be responsible for developing and implementing a comprehensive quality assurance strategy that drives business outcomes and enhances customer experience. You will lead a team of process design analysts and speech analysts,...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Engineer to join our Finance IT Data Management team. As a key member of our team, you will play a crucial role in supporting Test Execution and Test Automation on our cutting-edge Big Data Platform.Key ResponsibilitiesDevelop and execute functional testing and build...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a Senior Quality Assurance Engineer to join the Royal Bank of Canada's Tech team. As a key member of an agile development team, you will work with a diverse range of technologies and products. Your primary responsibility will be to plan and execute effective quality assurance strategies, ensuring the highest standards of quality and...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryAs a key member of the Global Functions Technology team within RBC's Technology and Operations division, you will play a vital role in delivering high-quality IT solutions that drive transformation and efficiency across the organization. Our collaborative efforts span various domains, including Risk, Finance, HR, CAO, Audit, Legal, Compliance,...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job Title: Senior Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at the Royal Bank of Canada. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our software applications.Key Responsibilities:Develop and maintain automated...


  • Halifax, Nova Scotia, Canada Staff of Life Health Food Bakery Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly detail-oriented Quality Assurance Specialist to join our team at Staff of Life Health Food Bakery.Job Description:The primary responsibility of this role is to ensure the quality and safety of our products. The ideal candidate will have a keen eye for detail and be able to identify any defects or...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Lead to join our team at the Royal Bank of Canada. As a key member of our Quality Engineering team, you will be responsible for leading the delivery of high-quality software releases and driving quality improvement initiatives.Key ResponsibilitiesDevelop and maintain automated test suites using...


  • Halifax, Nova Scotia, Canada Staff of Life Health Food Bakery Full time

    At Staff of Life Health Food Bakery, we are seeking a Quality Assurance Specialist to ensure the highest standards of our products.Key responsibilities include:Sampling products at various stages of processing to guarantee conformance to our company standards.Inspecting ingredients and finished products to verify quality.Grading and labeling raw materials...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Job OpportunityWe are seeking a talented Senior Quality Assurance Engineer to join our Agile Development team at the Royal Bank of Canada. As a key member of our team, you will be responsible for ensuring the quality of our software applications and collaborating with cross-functional teams to deliver innovative solutions.Key ResponsibilitiesDevelop and...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job Description: We are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Royal Bank of Canada in Halifax. This is an excellent opportunity for a motivated individual to drive quality and champion defect prevention/early defect detection.The successful candidate will partner across IT and with assigned business lines to be...


  • Halifax, Nova Scotia, Canada AGADA Biosciences Full time

    Job Title: Quality Assurance TechnologistAGADA Biosciences is seeking a highly skilled Quality Assurance Technologist to join our team. As a key member of our quality assurance team, you will be responsible for developing and conducting production, inventory, and quality assurance programs.Key Responsibilities:Develop and implement quality assurance programs...


  • Halifax, Nova Scotia, Canada AGADA Biosciences Full time

    Job Title: Quality Assurance TechnologistAGADA Biosciences is seeking a highly skilled Quality Assurance Technologist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the quality and integrity of our products.Key Responsibilities:Develop and implement quality assurance programs to ensure compliance with...


  • Halifax, Nova Scotia, Canada CA09 Labatt Brewing Company Limited Full time

    Quality Assurance ManagerWe are seeking a Quality Assurance Manager to join our team at CA09 Labatt Brewing Company Limited. As a Quality Assurance Manager, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Develop and implement quality assurance programs to ensure compliance with...


  • Halifax, Nova Scotia, Canada CA09 Labatt Brewing Company Limited Full time

    Quality Assurance ManagerWe are seeking a Quality Assurance Manager to join our team at Labatt Breweries of Canada. As a Quality Assurance Manager, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Develop and implement quality assurance programs to ensure compliance with regulatory...


  • Halifax, Nova Scotia, Canada AGADA Biosciences Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at AGADA Biosciences. As a key member of our quality assurance team, you will be responsible for developing and conducting production, inventory, and quality assurance programs.Key ResponsibilitiesDevelop and implement quality assurance procedures to ensure...


  • Halifax, Nova Scotia, Canada Daxsonics Ultrasound Inc. Full time

    We are seeking a Quality Assurance Specialist to join our team at Daxsonics Ultrasound Inc. The ideal candidate will have a Bachelor's degree and experience in quality management and quality assurance standards. Key responsibilities include conducting quality audits, developing quality management and quality assurance standards, and conducting research to...


  • Halifax, Nova Scotia, Canada AGADA Biosciences Full time

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at AGADA Biosciences. As a Quality Assurance Specialist, you will be responsible for developing and conducting production, inventory, and quality assurance programs. You will also conduct work measurement or other studies,...


  • Halifax, Nova Scotia, Canada AGADA Biosciences Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at AGADA Biosciences. The successful candidate will be responsible for developing and conducting production, inventory, and quality assurance programs, as well as conducting work measurement or other studies.Key ResponsibilitiesDevelop and implement quality assurance...