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Customer Service Supervisor

2 months ago

Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at 4 J Logistics Inc. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead and manage a team of 11-15 customer service representatives, providing guidance and support to ensure they have the skills and knowledge needed to deliver excellent customer service.
  • Scheduling and Operations: Establish work schedules and procedures to ensure efficient and effective operation of the customer service department.
  • Training and Development: Identify training needs and provide training to staff on job duties, safety procedures, and company policies.
  • Reporting and Analysis: Prepare and submit reports on customer service performance and identify areas for improvement.
  • Customer Service Delivery: Ensure that customer service standards are met and exceeded, and that customers receive timely and effective resolution to their issues.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service leadership role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and strong analytical and problem-solving skills.
  • Computer and Technology Knowledge: Proficient in MS Office and other relevant software applications.
Work Environment

This is a permanent full-time position, working 35 hours per week. The work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service.