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Insurance Claims Advisor
2 months ago
Job Summary
The Claims Advisor serves as a liaison between Acera clients and insurance companies, facilitating a seamless claims process and delivering exceptional client experiences. This role is responsible for providing empathetic support, documenting claims, and resolving client concerns while maintaining open communication with all parties involved.
Key Responsibilities:
- Deliver exceptional client service with empathy and confidence
- Monitor the claims inbox and provide follow-up calls to clients
- Identify claim issues and assist clients in resolving them
- Keep open activities current
- Stay up-to-date on new coverage and policies
- Maintain positive relationships with clients
- Complete monthly claim reports
- Perform other tasks as assigned
Requirements:
- Holds a general insurance license, Level 2 or CAIB designation
- Supports a collaborative work environment
- Strong attention to detail
- Excellent communication and interpersonal skills
- Enjoy helping others with a positive attitude
- Excellent time management and multi-tasking skills
- Well-organized with the ability to prioritize and make decisions
- Adaptable to working effectively as a team or independently
- Self-guided learner and problem-solver
- Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
About Acera Insurance:
Acera Insurance is a leading independent, employee-controlled brokerage in Canada, providing unbiased insurance and risk management solutions to individuals, families, and businesses nationwide. Our collaborative work structure combines expertise to offer greater value, knowledge, and resources to our clients.
