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Facilities Control Centre Coordinator
2 months ago
About Queen's University
Queen's University is a leading research-intensive institution with a commitment to student learning and development. We offer a diverse range of employment opportunities across various fields, including research, faculty administration, engineering, and more.
We are dedicated to creating an inclusive and equitable work environment, welcoming applications from individuals from diverse backgrounds, including women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with disabilities, and members of the LGBTQ+ community.
Job Summary
The Facilities Control Centre (FCC) Coordinator will play a critical role in receiving and responding to maintenance and custodial requests for Residences, Event Services, and Hospitality Services. The incumbent will evaluate and prioritize requests, schedule and dispatch work orders to Physical Plant Services, outside contractors, and Facilities staff. They will provide administrative support for the FCC and Facilities Services, including monitoring and maintaining the Archibus system, issuing keys, and coordinating damages and student charges.
Key Responsibilities:
- Enter work orders, distribute reports, and monitor the Archibus system to manage approximately 30,000 Maintenance Request Orders (MROs) generated annually.
- Assist with the allocation of requests and dispatch work orders to Physical Plant Services, outside contractors, and Facilities staff.
- Communicate with various areas by posting notices, arranging key sets and badges, and answering inquiries relating to work order status.
- Perform administrative duties for Facilities Services, including preparation of reports, coordination of work, and tracking of work history.
- Coordinate building damage information to ensure work is completed and information is communicated to relevant parties.
- Participate in the orientation of new seasonal FCC casual staff, including instruction on work orders, damages, and key policies and procedures.
- Act as a liaison with external service providers, including contractors, consultants, and waste management and pest control.
- Handle Lock out & Misplaced key forms, using sound judgment and discretion.
- Create user profiles for desk representatives, hospitality services, and custodial services, defining access levels and providing training.
Required Qualifications:
- One year post-secondary training in business administration practices, accounting, or computers.
- Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
- A basic understanding of Residence maintenance systems.
- Familiarization with accounts receivable, purchasing, and residence buildings damage collection.
- Typing, computer knowledge, and electronic communication skills.
Special Skills:
- Exceptional customer service skills with an ability to deal with a wide variety of individuals and provide clear and accurate information.
- Ability to pay attention to detail and work independently and as part of a team.
- Ability to operate in a stressful environment and maintain a service-oriented perspective.
- Good interpersonal, organizational, and time management skills.
- Ability to remain current and adapt to changing technology.
Decision Making:
- Set work priorities to meet competing demands on time.
- Determine which requests can be handled on own and when to refer to a Manager.
- Evaluate and prioritize requests and make decisions on determining a course of action.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity.
