Commercial Customer Strategy Lead

2 days ago


Newmarket, Ontario, Canada Watercare Services Limited Full time

Watercare Services Limited is committed to providing exceptional customer service to the people of Auckland. We are seeking an experienced team leader who can lead the engagement strategy across the business for our 23,000 plus commercial customers.

About Us

We are the largest water and wastewater utility in New Zealand, delivering more than 400 million litres of water to Auckland every day. Our goal is to ensure that sustainability lies at the heart of everything we do, helping protect our water resources for future generations.

The Role

This exciting opportunity has arisen due to an internal move. As Head of Commercial Customer, you will report to the Chief Financial Officer and be responsible for leading the development and implementation of the commercial customer strategy. You will set the direction, policies, and procedures for growth charges, build key industry body relationships, and lead the revenue assurance strategy.

You will also ensure the delivery of project objectives and support outcomes honouring te Tiriti o Waitangi. To be successful in this role, you will need strong people management and leadership skills, with well-developed emotional intelligence.

Requirements
  • Bachelor's degree in Business or related field
  • At least 5 years' experience in business development or corporate account management
  • Ability to work in a dynamic changeable environment - be agile and adaptable
  • Critical thinking and analysis skills
  • Strong communication and interpersonal skills
What We Offer

We offer a competitive salary package including:

  • Estimated annual salary: $120,000-$150,000
  • Hybrid flexible working arrangement
  • Training and development opportunities
  • Generous parental leave policy
  • On-site free gym

Watercare Services Limited is an equal opportunities employer and welcomes applications from diverse candidates.



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