Store Team Lead and Customer Experience Manager

6 hours ago

Newmarket, Ontario, Canada Kawartha Dairy Full time $21

At Kawartha Dairy, we're on the hunt for a results-driven Store Team Lead and Customer Experience Manager to oversee our retail stores. As part of our dynamic team, you'll play a pivotal role in driving sales growth, maintaining high customer satisfaction, and fostering a positive store environment.

What We Offer:
  • A competitive hourly wage of $21.37
  • Annual performance bonus opportunities
  • Company-paid health, vision, and dental benefits
  • Sick pay and Employee Assistance Program
  • RRSP/DPSP matching
  • Uniforms provided
  • Opportunities for training and advancement
  • A 100% Canadian-family-owned company with a culture of friendly staff and exceptional customer service
Responsibilities:
  • Carry out business operations as Store Manager during extended absences, ensuring seamless continuity
  • Lead by example in providing outstanding customer experiences, incorporating Pride systems and routines into daily operations
  • Scoop ice cream, make milkshakes, and assist customers with purchases
  • Educate customers about products and support crew members in their tasks
  • Deliver feedback and coaching to team members, promoting a positive and engaging team atmosphere
  • Respond promptly to customer complaints, taking action to resolve issues and maintain customer satisfaction
  • Meet sales targets and achieve profitability by controlling labor, supplies, inventory, and other costs
  • Oversee day-to-day operations, delegating effectively to meet deadlines
  • Closely collaborate with the Store Manager to develop store-specific strategies and implement them
  • Maintain and improve procedures and personnel practices to manage store inventory
  • Analyze inventory variances and implement improvements
  • Assist the Store Manager in establishing and maintaining work schedules for variance management
  • Hire, schedule, and train staff in exceptional customer service
  • Develop and supervise staff to achieve high levels of performance and customer service
  • Supervise staff in proper product preparation and handling
  • Administer payroll documentation
  • Maintain safe and sanitary conditions for staff and customers
  • Retain knowledge of company policies and procedures
  • Provide information and record documentation
  • Maintain accurate and timely inventory control and ordering systems
  • Monitor cash management and ensure daily bank deposits
  • Maintain required schedules and procedures for equipment inspection and monitoring
Requirements:
  • 2-3 years' experience in a team lead role in retail, sales, restaurant, or customer service
  • A wonderful smile and great attitude working with a team
  • Positive, friendly, and social interactions with customers and team members
  • Maturity, reliability, strong communication skills, and a strong work ethic
  • Flexibility to work evenings, weekends, federal holidays, and civic holidays for effective oversight and staff communication

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