Front Desk Hospitality Associate

3 weeks ago


Squamish, Canada Viaggio Hospitality Group Full time

We are a growing hospitality company in British Columbia, with a mission to provide exceptional service and experiences. Our team is passionate about delivering outstanding food and beverage services, and we are looking for a dynamic Front Desk Agent to join our Guest Services team at the Howe Sound Inn in Squamish.

About Us

Viaggio Hospitality Group is one of British Columbia's largest hospitality companies, with a portfolio of unique establishments offering exceptional service, quality offerings, and general hospitality. From upscale dining experiences to comfortable places to rest, our goal is to provide something for every type of guest.

The Opportunity

We are seeking a part-time permanent Front Desk Agent to support our Guest Services team at the Howe Sound Inn, a cozy twenty-room hotel located in downtown Squamish, BC. The successful candidate will be responsible for welcoming guests on arrival, handling reservations and inquiries, gaining knowledge about different room types, and maintaining confidentiality of hotel and guest information.

What You'll Do
  • Welcome guests on arrival in a warm, friendly, and professional manner.
  • Ensure reservations/inquiries are handled correctly and accurately.
  • Gain knowledge about different room types, current rates, amenities, services, and all hotel procedures and promotions.
  • Check and ensure the accuracy of the reception float.
  • Maintain confidentiality of hotel and guest information.
  • Ensure exact compliance with registration and departure procedures and completion of all documentation necessary.
  • Book reservations by phone and process reservations with a high degree of accuracy.
  • Ensure emails are responded to effectively and quickly to various inquiries and requests for booking.
  • Process online orders and takeout food orders.
  • Provide anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
Requirements
  • 1+ years of customer service experience required.
  • Previous front desk experience is an asset.
  • Computer literacy skills.
  • Ability to listen and respond in a calm, diplomatic manner to any guest issues.
  • Excellent personal and presentation and communication skills.
  • A passion for delivering exceptional levels of guest service.
  • Availability to work varying shifts, including mornings, afternoons, weekends, and holidays.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Must be legally authorized to work in Canada to be considered and living in Squamish.
Benefits
  • Part-time permanent position.
  • Discount on food.
  • Career development and opportunity for advancement.
Job Type

Part-time.

Pay

$18-$19 per hour.



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