Lead Technical Support Specialist
3 weeks ago
We are transforming the advertising landscape, empowering marketers to connect with their audiences in powerful ways through real-time data and easy-to-use visual tools. Our flagship product illumin combines media planning and buying in an intuitive interface, allowing marketers to take complete control of their campaigns, meet customers wherever they are in the buying journey, and maximize the impact of their ad spend through personalized insights for smarter decision-making.
We are hiring a Senior Production Support Engineer to lead and oversee technical support for our cloud-based solutions. This role will involve mentoring junior engineers, managing critical support tasks, ensuring adherence to SLAs, delivering high-quality service and operational efficiency.
- Lead and oversee product support, providing advanced technical guidance and ownership of complex issues and system administration tasks.
- Collaborate across teams to diagnose and resolve product defects, working closely with Support Engineers, UI, Back-End, Data, DevOps, QA, and Product teams.
- Mentor junior engineers, sharing your technical knowledge and fostering a collaborative, solutions-driven environment.
The ideal candidate has customer support experience from a Software-as-a-Service (SaaS) company, with a strong understanding of supporting cloud-based solutions. You should be able to read and interpret Java code, leveraging this skill to diagnose and resolve issues more efficiently. With advanced expertise in SQL, you can write complex database queries on the spot, enabling quick and effective troubleshooting. Experience with modern frameworks like Kibana, Kafka, Big Data/Hadoop, Jupyter Notebook, Spark, and containerization tools (Docker, Kubernetes) would be valuable. Programming knowledge in Python, JavaScript, and HTML is a plus but not essential.
In addition to a competitive salary, we offer excellent benefits and opportunities for growth and development. Whether accessing new technology, restructuring workflows, or expanding your team, you will have full support if you can make the business case. We are committed to diversity within our community and welcome applications from candidates who bring unique perspectives and experiences.
The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience. If you are a motivated and experienced technical professional looking for a challenging opportunity, please submit your application.
-
Technical Tester and Automation Specialist
1 month ago
Old Toronto, Canada Global Technical Talent Full timeJob Title: Technical Tester and Automation SpecialistLocation: Toronto, ONDuration: 12-month ContractWork Type: HybridPay Range: C$85 - C$90/HrAbout the Role:We're seeking a skilled technical tester and automation specialist to join our team in Toronto. You'll play a crucial role in ensuring the quality and reliability of our critical Liquidity risk...
-
Senior Technical Support Specialist
3 weeks ago
Old Toronto, Canada Celestica Inc. Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Celestica Inc. This role will be responsible for providing technical support to our customers and ensuring that their needs are met.
-
Electronics Systems Specialist
1 month ago
Old Toronto, Canada KNG Technical Inc. Full timeRole OverviewKNG Technical Inc. is a leading provider of innovative solutions in the field of transmission electron microscopy. We are currently seeking an experienced Electronics Systems Specialist to join our team.Job SummaryThe successful candidate will be responsible for traveling throughout the GTA, providing on-site support and maintenance for...
-
Technical Support Advisor
2 months ago
Toronto, Canada Ada Support Full timeToronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...
-
Senior Technical Lead for Diagnostic Solutions
3 weeks ago
Toronto, Ontario, Canada KNG Technical Inc. Full timeKNG Technical Inc. is seeking an experienced Senior Technical Lead to spearhead the development of diagnostic solutions. As a key member of our management team, you will be responsible for leading cross-functional teams and driving near-term projects to completion within company timelines and budget.Job Summary:The Senior Technical Lead will oversee all...
-
Commercial Underwriting Support Specialist
4 weeks ago
Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time**About Encore Technical Solutions Inc.**We are a leading provider of technical solutions to the insurance industry, seeking a highly skilled Commercial Underwriting Support Specialist to join our team of experienced underwriters.The successful candidate will be responsible for supporting the underwriting process by gathering essential data, preparing...
-
Application Support Technical Lead
4 weeks ago
Old Toronto, Canada S I Systems Full timeSenior Salesforce Technical LeadLocation Address: Hybrid (1 day/week), 44 King St. W.Contract Duration: 6 months (Chance of Extension)Story Behind the NeedBusiness group: The CRM Global Technology Applications team supporting Global Banking & Markets Wholesale clients.Project: Salesforce CRM technology has advanced since our last major update. The goal of...
-
Technical Support Specialist
16 hours ago
Old Toronto, Canada University of Toronto Full timeThe University of Toronto is seeking a highly skilled Technical Support Specialist to join its Learning Space Management team. This role will play a critical part in ensuring the smooth operation of classroom equipment and providing exceptional customer service to faculty, staff, and students.Key Responsibilities:Install and maintain electronic classroom...
-
Technical Support Specialist
1 month ago
Toronto, Ontario, Canada Common Collections Full timeJoin Common Collections as a Technical Support Specialist and take your career to the next level in our dynamic team. With opportunities for growth and development, you will be working with cutting-edge technology to provide top-notch support to our clients.We are seeking an experienced Technical Support Specialist who is passionate about delivering...
-
Quality Technical Specialist, Team Lead
6 months ago
Toronto, Canada BWX Technologies Full timeAt BWXT Nuclear Energy Canada Inc. (BWXT NEC), we are committed to excellence in every business initiative. With nearly 500 workers across locations in Peterborough, Toronto, and Arnprior, BWXT NEC supplies nuclear fuel and fuel channel components, services, equipment and parts for the CANDU® nuclear power industry. **Quality Technical Specialist, Team...
-
Technical Support Specialist
5 days ago
Toronto, Canada Fleet Complete Full timeAt Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global...
-
Toronto, Ontario, Canada TCWGlobal Full time $29 - $34About TCWGlobalWe are a leading technology company hiring an IT Support Specialist to join our team onsite in Toronto, Canada.Job SummaryAs an IT Support Specialist, you will provide technical support to internal customers, execute repeatable core business processes, and deliver project outcomes.ResponsibilitiesProvide senior-level technical support to...
-
Technical Support Specialist
5 days ago
Toronto, Canada Runnymede Healthcare Centre Full timeTechnical Support Specialist – Permanent Full-TimeIf you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Technical Support Specialist.Position summary: The Technical Support Specialist (Days) is responsible for the maintenance, support, and security...
-
Technical Support Specialist
4 days ago
Toronto, Canada Runnymede Healthcare Centre Full timeTechnical Support Specialist – Permanent Full-TimeIf you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Technical Support Specialist.Position summary: The Technical Support Specialist (Days) is responsible for the maintenance, support, and security...
-
Technical Support Specialist
4 days ago
Toronto, Canada Runnymede Healthcare Centre Full timeTechnical Support Specialist – Permanent Full-Time If you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Technical Support Specialist. Position summary: The Technical Support Specialist (Days) is responsible for the maintenance, support, and...
-
Technical Support Specialist
7 days ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope/ Purpose of the Position**: The Technical Support Specialist (TSS) provides technical support,...
-
Technical Support Specialist
7 days ago
Toronto, Ontario, Canada MLSE Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MLSE. As a key member of our service support team, you will play a vital role in ensuring exceptional customer service by providing technical assistance to clients and technicians.
-
Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada Kinka Family Full timeAt Kinka Family, we are seeking a highly skilled Technical Support Specialist to join our team. This role is an excellent opportunity for individuals who enjoy working in a dynamic environment and providing top-notch technical support to our users.About the RoleWe are looking for a talented individual with strong technical skills and excellent communication...
-
Electronics Engineering Lead
1 month ago
Old Toronto, Canada KNG Technical Inc. Full timeAbout the RoleKNG Technical Inc. is seeking an Electronics Engineering Lead to join our team in GTA.Job SummaryThe Electronics Engineering Lead will be responsible for designing, developing, maintaining, and supporting electronics driving our medical devices. This role involves all aspects of a medical device's lifecycle, from design and development to...
-
IT Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada Dynpro Canada Inc] Full timeDynpro Canada Inc. is seeking an IT Technical Support Specialist to join their team.">Job OverviewThis role involves providing technical support to ensure the smooth operation of our systems and infrastructure. As an IT Technical Support Specialist, you will be responsible for resolving hardware and software issues, troubleshooting problems, and maintaining...