Customer Service Representative
5 days ago
We are a leading financial institution driven by a shared purpose: Boldly Grow the Good in business and life. Our commitment to creating lasting, positive change for our customers, communities, and people sets us apart.
Compensation
$33,850 - $44,000 per year, with opportunities for performance-based incentives and bonuses.
Job Description
We're seeking a highly skilled Customer Service Representative to deliver exceptional client experiences in our retail banking environment. As a key member of our team, you will be responsible for:
- Building rapport and connections with customers to understand their personal banking and credit card needs.
- Providing strategic advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.
- Identifying customer needs and initiating referrals to colleagues to deliver seamless execution.
- Supporting operational activities such as inventory management, escalated service requests, and cash transactions between treasury and various branch units.
- Acting as a key member of a collaborative and versatile branch and market team.
Required Skills and Qualifications
To succeed in this role, you will need:
- A high level of knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
- Confidence and experience in using social media, tablets, smartphones, online tools, and applications.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- A passion for helping customers and delivering a personal experience.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Benefits
We offer a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. At BMO, we value our employees and strive to create an inclusive, equitable, and accessible workplace where everyone can thrive.
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