Senior Customer Experience Manager

1 day ago


Edmonton, Alberta, Canada National Bank Full time

Job Description:

The Senior Customer Experience Manager will play a key role in leading our Business Customer Service team, responsible for delivering exceptional customer experiences across all our solutions.

As a leader in your field, you will be accountable for implementing strategies to improve efficiency and productivity while mobilizing and maximizing the contribution of your team members.

Your collaboration, power to act, leadership in action, and ability to manage priorities will be essential in driving results and achieving business objectives.

Key Responsibilities:

  • Mobilize your team to increase the quality of service and customer loyalty
  • Ensure the evolution of your team members and develop their skills through personalized coaching, supporting them in their career path, with a particular emphasis on customer satisfaction and proactivity
  • Actively contribute to the transformation of the sector by influencing project flow, policies, and procedures to increase efficiency
  • Identify opportunities for process improvement using feedback from your team and partners

Requirements:

  • Industry-related bachelor's degree and 6 years of relevant experience OR Industry-related master's degree and 4 years of relevant experience
  • Experience in personnel management
  • Experience in coaching and talent development
  • Excellent ability to manage change and mobilize your team
  • Strong emotional intelligence and resilience
  • Good operational risk management and ability to find innovative solutions
  • Call center experience, desirable
  • Knowledge of the products offered to companies, a strong asset

Salary Range: $120,000 - $150,000 per year, depending on qualifications and experience. This estimate is based on industry standards and location factors.

This is an exciting opportunity to join our dynamic team and contribute to the growth and success of our organization. If you are a motivated and experienced professional looking for a new challenge, please apply today



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