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Automotive Dispute Resolution Specialist

2 weeks ago

Toronto, Ontario, Canada Otolane Inc. Full time

Otolane Inc. is a leading provider of automotive trading solutions, committed to revolutionizing the industry through innovative technology and exceptional customer service.

We are seeking an experienced Automotive Dispute Resolution Specialist to join our team in Ontario. The ideal candidate will have a strong background in automotive mechanics, dispute resolution, and digital auctions, with excellent communication and negotiation skills.

Key Responsibilities:

  • Manage customer claims and complaints in a professional and efficient manner.
  • Coordinate vehicle inspections and diagnostics based on reported issues, seeking second opinions when necessary.
  • Collect all necessary details to support negotiations between buyers and sellers.
  • Keep customers informed about the status and timeline of arbitration cases.
  • Monitor industry trends, including competitor policies and changes to arbitration regulations.
  • Have in-depth knowledge of auction arbitration policies and guide customers through the process.
  • Stay up to date on laws related to the sale of goods and motor vehicle dealer regulations across different provinces.
  • Work toward fair resolutions by negotiating repairs or price adjustments to finalize sales and minimize cancellations.
  • Handle disputes related to vehicle registration, liens, and odometer discrepancies.
  • Maintain thorough and organized records of claims, complaints, and resolutions.
  • Collaborate with the sales team to ensure smooth communication and customer support.
  • Take on additional tasks as assigned by management.

Requirements:

  • High school diploma required; a bachelor's degree is preferred.
  • 1-3 years of experience in automotive, mechanical work, or a body shop; experience in dispute resolution is a plus.
  • Familiarity with vehicle brands, mechanical components, and structural aspects.
  • Excellent verbal and written communication abilities.
  • Exceptional customer service and conflict resolution skills.
  • Fluency in English required; French is a plus.
  • Strong report-writing and documentation skills.
  • Familiarity with CRM software and Google Workspace is a plus.
  • Strong organizational and time management skills.