Dispute Resolution Expert

4 days ago


Toronto, Ontario, Canada Scotiabank Full time

Scotiabank is seeking an experienced Dispute Resolution Expert to join our Fraud Claims & Support Services team in Canada. The successful candidate will be responsible for resolving and processing all fraud claim types, card payment disputes, and merchant chargebacks.

Responsibilities:
  1. Analyze Disputes: Review and analyze all disputes, including credit card transactions, debit card transactions, and merchant chargebacks.
  2. Make Informed Decisions: Use expertise and knowledge to make informed decisions regarding liability and outcome of disputes.
  3. Communicate Effectively: Communicate effectively with customers, colleagues, and management to resolve disputes and ensure customer satisfaction.

The successful candidate will have:

  • Post-secondary education in business or other related disciplines (an asset).
  • Previous Retail Banking and/or Advice/Call Centre experience.
  • Customer service experience, demonstrated commitment to providing quality customer service.


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