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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Richie It Solutions Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support
    • Provide technical assistance to clients and internal teams via phone, email, and in-person support.
    • Respond to technical issues and resolve problems in a timely and professional manner.
    • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Problem-Solving
    • Analyze complex technical issues and develop effective solutions.
    • Document and maintain accurate records of technical issues and resolutions.
    • Provide training and guidance to internal teams on technical procedures and best practices.
  • Communication
    • Communicate technical information to non-technical stakeholders in a clear and concise manner.
    • Develop and maintain relationships with clients and internal teams to ensure excellent customer service.
Requirements
  • Education
    • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience
    • 1 year to less than 2 years of experience in a technical support role.
  • Skills
    • Excellent technical skills and knowledge of computer systems and networks.
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal skills.
Working Conditions
  • Work Environment
    • Work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Physical Demands
    • Regularly sit for long periods of time and use a computer and other office equipment.