Aircraft Maintenance Specialist

4 weeks ago

Montreal, Quebec, Canada CAMP Full time

About CAMP

CAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in the market, CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world.

Job Summary

The Enrollment Analyst plays a crucial role in ensuring the accurate and timely enrollment of new aircraft onto the CAMP application. This involves working closely with customers and clients to gather necessary information, address any questions or concerns, and ensure a positive experience with the service.

Key Responsibilities

  • Enroll new aircraft onto the CAMP application utilizing customer furnished and/or manufacturer furnished documentation.
  • Implement the inspection/maintenance schedule for assigned aircraft in accordance with regulatory authority requirements, customer requirements, and maintenance documentation.
  • Evaluate, analyze, and interpret applicable data, such as ADs, SBs, maintenance logs, etc.
  • Quality check enrollments to assess data input, ensuring proper implementation in line with CAMP procedures and customer expectations.
  • Review, inspect, and work with the client to implement their specific Maintenance Inspection Program.
  • Ensure that customers' data is updated promptly and accurately.
  • Prioritize work based on project timelines and current workload.
  • Ensure customer requested changes are reviewed and properly implemented.
  • Ensure constant and effective communication is maintained with all stakeholders throughout the enrollment process.
  • Review, manage, and update applicable databases at enrollment milestones to ensure accuracy, be notified of changes, and notify others of changes.
  • Address telephone calls from customers regarding maintenance program(s).
  • Ensure that customers have full knowledge of the web-based applications, its efficiencies, and functionality.

Requirements

  • Bachelor's degree or equivalent combination of education and aviation experience to successfully perform the job.
  • A & P license or two (2) to five (5) years of related aircraft experience preferred.
  • Prior customer service experience a plus.
  • Ability to analyze and interpret data.
  • Must possess excellent communication skills, both written and verbal.
  • Must possess excellent computer skills (i.e. Word, Excel).

About CAMP

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture.

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