Heavy Duty Support Specialist

6 days ago


Edmonton, Alberta, Canada Redline Heavy Truck Parts & Repair Ltd Full time

We are seeking a highly skilled and experienced Heavy Duty Support Specialist to join our team at Redline Heavy Truck Parts & Repair Ltd.

About the Role

This is a full-time position, working 35 hours per week. The successful candidate will have excellent communication and problem-solving skills, with a strong ability to work independently and as part of a team.

The role will involve providing technical support to our customers, resolving issues related to computer systems, software applications, and network connectivity. This will include setting up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.

Key Responsibilities
  • Techincal Support: Respond to users experiencing difficulties with computer systems, consult user guides, technical manuals and other documents to research and implement solutions.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Problem Resolution: Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
Requirements
  • Education: College/CEGEP diploma required.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Excellent communication and problem-solving skills, with a strong ability to work independently and as part of a team.
Benefits
  • Salary: $50,000 - $60,000 per year (based on experience).
  • Hours: 35 hours per week.
  • Language: English.


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