Restaurant Operations Manager

4 weeks ago

The Blue Mountains, Ontario, Canada Mile High Poutine Full time

Mile High Poutine is seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have a strong background in food service management and be able to lead a team to achieve exceptional customer satisfaction and revenue growth.

Key Responsibilities
  • Monitor revenues to determine labour costs and implement strategies to optimize profitability.
  • Plan and organize daily operations, including staff scheduling and inventory management.
  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  • Conduct performance reviews to evaluate staff performance and provide constructive feedback.
  • Cost products and services to ensure optimal pricing and profitability.
  • Enforce provincial/territorial liquor legislation and regulations to maintain a safe and responsible environment.
  • Organize and maintain inventory to ensure adequate stock levels and minimize waste.
  • Ensure health and safety regulations are followed to maintain a safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies to secure the best possible deals.
  • Participate in marketing plans and implementation to promote the restaurant and attract new customers.
  • Address customers' complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Plan, organize, direct, control, and evaluate daily operations to achieve exceptional results.
Requirements
  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a related field.
Work Environment
  • Fast-paced environment with tight deadlines.
  • Repetitive tasks and attention to detail required.
  • Large workload and overtime required.
Personal Suitability
  • Accurate and reliable with excellent interpersonal skills.
  • Client-focused and dependable with a strong work ethic.
  • Efficient and organized with the ability to work well under pressure.
  • Flexibility and adaptability required to meet the changing needs of the restaurant.
  • Team player with a positive attitude and strong communication skills.

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