Retail Banking Operations Director

16 hours ago


Winnipeg, Manitoba, Canada Cambrian Credit Union Full time

Job Description:

Cambrian Credit Union is seeking a visionary leader to head our Retail and Digital banking operations. As Vice-President, Retail/Digital Sales & Service, you will oversee member-facing teams across our Retail and Digital branches.

This senior management role requires operational leadership, enterprise sales management, and tactical business planning for all Sales & Service channels, including Retail Branches, Digital Sales & Service, and Small Business Accounts.

Reporting to the Chief Growth Officer, you will be responsible for growing lending, deposits, core banking, and other revenue through strong member service, sales practices, and integration of digital tools, marketing strategies, and business intelligence.

The ideal candidate will have 7-10 years of progressive sales leadership experience in retail banking, with a deep understanding of operational leadership, communications, enterprise sales management, retail banking, people management, project management, financial management, strategic development, and cross-functional collaboration.

Responsibilities:

  • Lead member services, sales, and revenue generation via Retail and Digital banking operations.
  • Drive growth in core retail and digital banking products and services.
  • Foster a results-oriented culture with a focus on performance maximization.
  • Provide ongoing business planning and sales forecasting.
  • Develop strategic partnerships with key stakeholders.
  • Work closely with Marketing, Wealth & Advisory Services, Business Services & Syndication, and Digital Experience & Innovation.
  • Maintain compliance with established operating standards, policies, and procedures.

Your Background:

  • 7-10 years of sales leadership experience in retail banking.
  • Post-secondary degree or diploma in Business, or industry designation.
  • Operational leadership, communications, enterprise sales management, and people management competencies.

About Us:

Cambrian Credit Union offers a dynamic work environment where teamwork and creative thinking are valued. Our total compensation package includes a hybrid work environment, extended health and dental benefits, pension plan matching, short-term disability insurance, life insurance, long-term disability insurance, AD&D insurance, EAP, paid sick days, customized training, career development planning, staff banking benefits, annual performance appraisals, and comprehensive incentive programs.

Salary Range: $120,000 - $180,000 per year, depending on experience.



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