Senior Retail Store Manager
2 weeks ago
Hannah's journey at TJX is a testament to the boundless opportunities that await associates who are eager to learn and grow. With experience spanning multiple stores, Hannah has discovered that growth prospects are abundant and can be found around every corner.
What You'll Discover- A unique culture that values inclusivity and diversity
- Benefits that start from the first day of employment
- Dedicated training and on-the-job resources to enhance your development
- Three weeks' vacation with the option to purchase an additional week through our Vacation Trade Program
- Tuition reimbursement to support career advancement
- Merchandise discounts for yourself and eligible family members at all TJX Canada stores
- An Associate and Family Assistance Program to promote healthy living
- Overall accountability for supporting store sales results, expense management, shrink reduction, and damages by managing assigned areas including merchandising, presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving
- Direct accountability for recruitment, training, and Associate development, performance, and serving as a role model in delivering positive Associate and customer experiences in the store
- Provides input on succession plans to meet future needs, ensuring each Associate has a development plan that supports their growth and career aspirations
- Communicate and execute action plans to Associates regarding upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives; implement changes to store floor plans as needed
- Accountable for supporting established store sales, expense targets, and customer service metrics by implementing strategies with impact on store payroll, store budgets, loss prevention, and improving customer service
- Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market, or competition changes to inform recommendations to District Managers and Business Development teams
- Post-secondary education is preferred; minimum high school education required
- Minimum 2-3 years of supervisory experience in retail, including operations, customer service, merchandising, people management, health and safety, and loss prevention
- Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems
- Strong communication and interpersonal skills, including interviewing, negotiating, listening, conflict management, information gathering, and coaching
Salary Range: $46,410 - $65,076 per annum. This represents the expected hiring range and may not represent the full pay scale for the position. As a member of our diverse and close-knit team, you will receive comprehensive support across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls), and Office locations.
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