Senior Process Improvement Specialist

1 day ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time

Job Title: Senior Process Improvement Specialist

Location: Dunsmuir, downtown Vancouver

About the Opportunity:

We are seeking a highly skilled and experienced Senior Process Improvement Specialist to join our team at T-Net British Columbia. As a key member of our organization, you will play a critical role in driving business improvements and enhancing our processes.

Key Responsibilities:

  • Liaise and collaborate with Alliance team members and other internal stakeholders as well as external partners to improve the EV Contractor Referral process.
  • Project manage the action plan for implementation and drive strategic improvements for the EV Referral Improvement work plan.
  • Create an Alliance (EV) Referral model or matrix and implementation plan to streamline online web forms and processes.
  • Determine opportunities where customization may be required due to the C&EM Program or individual sector or sub-sector uniqueness.
  • Develop and validate recommendations with strong collaboration from the Alliance team and operationalize the plan to deliver work packages for presentation and support of the Alliance team.
  • Regularly communicate project risks and issue resolution mitigation to supervision, and periodically to the Alliance team.

Requirements:

  • A minimum six or more years of experience in customer engagement management or business process optimization.
  • Related work experience as a business analyst responsible for aligning business requirements with the process and/or technology solutions.
  • Familiar with document and records management systems and related CRM IT technology requirements, systems testing, process mapping (Visio) and documentation best practices.
  • Project management experience with leadership in change management.
  • Ability to gain support through confident communication to internal colleagues and external stakeholders.

Salary Range: $80,000 - $120,000 per year, depending on experience.

Benefits: Competitive salary, benefits package, and opportunity for professional growth and development.



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