Day-to-Day Hotel Manager

5 days ago


Edmonton, Alberta, Canada West Edmonton Mall Full time

About the Role

The Front Office Manager at West Edmonton Mall is responsible for overseeing the day-to-day operations of the Front Office. This includes managing the Front Desk, Switchboard, Concierge, Night Audit, and Guest Services teams.

Responsibilities

  • Manage the Front Desk, Switchboard, Concierge, Night Audit, and Guest Services teams.
  • Ensure that all Front Desk employees are performing according to set hotel service standards and representing the hotel's core values.
  • Maintain quality standards for the department while adhering to the hotel's core mission, vision, and values.
  • Conduct staff management for the department, including interviewing and selection, performance evaluations, scheduling, inputting payroll, policy monitoring, administration, and staff mentoring.

Qualifications

  • Three to five years of previous experience working in a high-volume, up-scale hotel in a Front Office Management-based position.
  • Completion of post-secondary Hospitality/Business Management education and/or formal industry training and certifications is a definite asset.
  • Must possess a valid Alberta Class 5 driver's license and be able to provide a clear 3-year driver's abstract.
  • Must possess a passion for service, demonstrating outstanding guest service skills and proven service leadership skills with the ability to inspire colleagues to deliver outstanding service.
  • Individuals must have excellent communication, organizational skills, be able to multi-task, and problem-solve, and be able to work under pressure.
  • Excellent knowledge of computerized Front Office systems and the ability to work in a fast-paced environment.


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