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Hotel Operations Manager

2 months ago

Brantford, Ontario, Canada 2113626 Ontario Inc. Full time
Hotel Clerk Supervisor Job Description

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at 2113626 Ontario Inc. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our hotel staff, ensuring exceptional customer service, and maintaining a high level of operational efficiency.

Key Responsibilities:
  • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance teams.
  • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  • Coordinate and review work assignments, ensuring tasks are completed efficiently and effectively.
  • Hire and train new staff members, providing guidance on job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repairs as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring adequate stock levels and minimizing waste.
Requirements:
  • 3-4 years of experience in a supervisory role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and management.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to delivering exceptional customer service.
Working Conditions:
  • Work in a hotel environment, with regular exposure to guests and staff.
  • Stand for extended periods, with frequent walking and moving around the hotel.
  • Work under pressure, with tight deadlines and a high level of responsibility.
Personal Suitability:
  • Accurate and reliable, with a strong attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and guests.
  • Dependable and organized, with a strong commitment to delivering exceptional customer service.
Experience:
  • 7 months to less than 1 year of experience in a supervisory role, preferably in the hotel industry.
  • Permanent position, with a 40-hour workweek and opportunities for career advancement.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Hotel Clerk Supervisor looking for a new challenge, please submit your application today.