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Logistics Coordinator

2 months ago

Richmond, British Columbia, Canada OPENLANE Full time

Job Summary:

We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at OPENLANE. As a key member of our transportation department, you will be responsible for coordinating the daily activity within the transportation team, ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.

Key Responsibilities:

  • Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Accurately quote transportation services, process transactions, and post charges according to contracts and company specifications.
  • Investigate any discrepancies and communicate same to appropriate personnel in a timely manner.
  • Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner.
  • May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • May assist with onboarding, training, and supporting transportation employees with job-related tasks.
  • Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • Other duties as assigned.

Requirements:

  • High School diploma or equivalent
  • 1-3 Years' of related experience in a logistics or dispatching role
  • Tech-savvy, and comfortable using Google Suite
  • Strong customer service and communication skills
  • Excellent organizational and time management skills

Preferred Qualifications:

  • Post-secondary education in a related field is an asset
  • Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
  • Experience with AMS, VTrace, and other OPENLANE systems
  • Bilingual (English/French) is an asset