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Customer Service Representative

2 months ago


Moose Jaw, Saskatchewan, Canada FirstTecPro Full time
Job Title: Customer Information Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Information Service Representative at FirstTecPro.

Key Responsibilities:
  • Gather and prepare communications materials to provide excellent customer service.
  • Address customer complaints and concerns in a professional and timely manner.
  • Provide accurate and timely information to customers through various channels.
  • Arrange for billing and services for customers.
  • Explain services and costs to customers in a clear and concise manner.
  • Maintain accurate records and statistics to ensure seamless customer service.
  • Perform general office duties to support the team.
  • Sell merchandise to customers as needed.
  • Maintain and manage digital databases to ensure accurate customer information.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 7 months to less than 1 year of experience in a customer-facing role.
  • Basic security clearance, bondable, and criminal record check.
  • Excellent oral communication skills, client focus, and efficient interpersonal skills.
  • Ability to work in a team environment and make sound judgments.
Computer and Technology Knowledge:
  • Proficient in MS Office, MS Project, Quick Books, and Spreadsheet software.
Work Environment:
  • 35 to 40 hours per week.
  • Permanent work term.
  • English language required.